Contact & support
Questions about a calculation, a correction to a guide, or help with the Storage Underwriter app.
- Phone
- 253-338-5428
For app issues, include your iPhone model, iOS version and the app version from Settings › About. If a number looks wrong, describe the inputs you entered and what you expected; a screenshot helps most.
App support
How do I cancel my subscription?
Open Settings on your iPhone, tap your name, then Subscriptions, then Storage Underwriter Pro. Cancelling stops the renewal; Pro stays active until the end of the period you paid for. Deleting the app does not cancel a subscription.
I subscribed but the app still shows the paywall.
Tap Restore Purchases on the paywall or in the app's Settings while signed in with the Apple Account you subscribed with. Purchases need an internet connection; the app itself works offline once Pro is active.
What happens to my deals if my subscription ends?
Nothing is deleted. Your deals stay on your iPhone and reopen as soon as you resubscribe.
Where are my deals stored, and can I move them to a new iPhone?
Only on your iPhone; there is no account and no server. They are included in your normal iPhone backups, so setting up a new iPhone from an iCloud or computer backup of the old one brings them across.
How do I share an underwriting?
Open the deal's results and tap Export PDF. The eight-page memorandum can be sent through Mail, Messages, Files or any app in the share sheet.
Why are some expenses marked Est. in the app?
When actual figures are missing, the app uses your editable expense ratio to estimate the rest. Enter actual lines in the detailed P&L to replace the estimate, or turn on Use actual P&L only.
See also the Privacy Policy and Terms of Use.